Shipping & returns

Most of our pieces are made to your size or finished to order by our goldsmiths in Antwerp. When you order, you choose your ring size, necklace length or bracelet size. Not sure? Choose Not sure, please contact me and we will help you find the right fit before we begin.

Pieces made to order ship within 2–3 weeks. One-of-a-kind pieces usually ship within 2 weeks; very elaborate pieces can take a little longer, depending on the adjustments they need. Each design can only be resized within certain limits, so we always confirm with you first. When a size is not possible, we can create a piece for you bespoke.

Every piece travels fully insured with a specialised secure transport company, whatever the destination. We arrange everything for you and keep you informed along the way.

• Within the European Union, shipping is included in the price and your piece usually arrives within a few working days after dispatch.
• Outside the European Union, shipping is on request. Contact us and we will let you know the cost and timing for your country. Import duties and taxes may apply; the transport company guides you through customs, which can take a little longer.

Handed to you in person. Your piece is only ever handed over to the person you name, who shows their ID on delivery. To arrange this, we need a copy of the recipient's ID, and the courier may also ask for the buyer's. We only ask with the consent of the person concerned, the national register number may be covered, and we pass the copy to the courier for this delivery only: we never keep it or use it for anything else.

Prefer not to share an ID? You can always collect your piece in person, by appointment.

If no one is there. Because your piece can only be handed over in person, the courier brings it back to us if delivery fails: for example when the recipient is not present, cannot show an ID that matches the details you gave us, or the address is incorrect. The cost of that return transport, and of any new delivery, is charged to you. We will contact you to arrange a new date, or you can collect your piece in person, by appointment.

Please check your parcel when it arrives and let us know straight away if anything is not as it should be.

Because every piece is made or adjusted for you, it cannot be returned or exchanged. Under Belgian law (article VI.53, 3° of the Code of Economic Law), the right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalised. You confirm this when you place your order.

Earrings are delivered with a hygiene seal. Once the seal has been broken, earrings cannot be returned or exchanged (article VI.53, 5°: sealed goods that are not suitable for return for reasons of hygiene). Please only break the seal once you are sure.

The only exceptions are a one-of-a-kind piece delivered exactly as it is, without any adjustment, and earrings whose seal is still intact. You may return them within 14 days of delivery, unworn and in their original condition and packaging. We arrange the fully insured return transport, at your cost, and refund you once we have checked the piece.

If you have any doubt about a size or a piece, talk to us first or book a private viewing, in person or by video call. We are happy to take the time.

On top of the legal two-year guarantee, a lifetime warranty on craftsmanship covers any defect in the making of your piece, such as a setting or a solder joint. Normal wear, knocks and accidents, stones lost after a blow, and work done by another jeweller are not covered. Your invoice is your proof of warranty. If something is not right, contact us and we will look at the best solution with you.